FAQs for Customers Shopping on Bellafricana.co.uk
Bellafricana is an online marketplace dedicated to showcasing unique products from independent African creatives in fashion, beauty, art, and lifestyle industries.
You can create an account by clicking on the “Sign Up” button on our website and following the prompts to enter your information.
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
Once your order has been shipped, you will receive an email with a tracking number that you can use to monitor your order’s progress.
We offer standard and express shipping options. Shipping costs and delivery times will vary based on your location.
You may return items within 14 days of receipt for a full refund. Items must be unused and in their original packaging. Please refer to our Returns Policy for more details.
Returns are typically processed within 14 days after we receive the returned item. Refunds will be issued to the original payment method.
Yes, we offer international shipping. Please note that customs duties and taxes may apply.
You can reach our customer support team by emailing [email protected] or using the contact form on our website.
Many of the products on Bellafricana are handmade or uniquely sourced from independent African creatives, ensuring you receive authentic and quality items.
FAQs for Creative Businesses Looking to Sell on Bellafricana.co.uk
You can express your interest by filling out the registration form on our website. Once submitted, our team will review your application.
We welcome products from the fashion, beauty, art, and lifestyle industries. Your products should be quality, handmade, unique, or ethically sourced.
We charge a 15% commission on sales, plus applicable UK VAT. A detailed rate card will be provided upon acceptance.
Once onboarded, you will have access to our seller portal, where you can manage your inventory, update product listings, and track sales.
We offer various forms of support, including marketing across our social media platforms, email database access, and SEO optimization to enhance your visibility.
If you aren’t based in the UK or unable to fulfill your shipping, we offer fulfillment services that include shipping and logistics management. Further details will be provided during the onboarding process.
Yes, you have the flexibility to set your own prices for your products, considering the commission fees and other costs.
We promote products through our marketing channels, including social media and newsletters. You can also leverage your own networks for additional visibility.
You will need to provide high-quality images of your products, detailed descriptions, and pricing information in an Excel document.
For further inquiries, please contact our support team at [email protected] and we’ll be happy to assist you.
