Shipping and Return Policy for Bellafricana Global Marketplace
Effective Date: 25/01/2025
1. Shipping Policy
- Shipping Rates: Shipping rates are calculated at checkout based on your location and the weight of your order.
- Delivery Times: Delivery times vary depending on your location. Generally, orders within the UK will arrive within 2 – 7 business days, while international orders may take longer.
- Tracking Your Order: Once your order is shipped, you will receive a tracking number via email.
2. Return Policy
- Returns: If you are not satisfied with your purchase, you may return it within 20 days from the delivery date for a full refund, provided the item is unused and in its original packaging.
- Return Process: To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide you with a return shipping address.
- Refunds: Refunds will be processed within 14 days after we receive the returned item.
3. Exclusions
Certain items may not be eligible for return, including:
- Custom or personalized products.
- Products that have been used or damaged.
4. Contact Us
If you have any questions regarding shipping or returns, please contact us at [email protected]
